Welcome to Dinner In Hand. Please read the following terms of use and disclaimer carefully before using this web site ("Site"). This Agreement is an agreement between you and Dinner in Hand, LLC ("Dinner in Hand") that states the terms and conditions under which you may use the Site and receive the Dinner in Hand service, which includes processing and delivery of your orders. Service and the Site constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, do not use the Site or the Dinner in Hand Service.

If you have any questions about this Agreement or the Site please access our Frequently Asked Questions in the "Help" section of the Site or call our Customer Service team at (914)380-5084.

Dinner in Hand Satisfaction Guarantee

All of our products and services are backed by a 100% customer satisfaction guarantee. If you are dissatisfied for any reason, we want to make it right. Just call us at (914)380-5084 or contact us via e-mail  customercare@dinnerinhand.com or log on and use our Customer Inquiry e-mail -- you have up to the expiration date printed on your dinner label. Dinner in Hand may require the return of the product with which you are dissatisfied before we issue a credit.

Dinner in Hand Service

Ordering through the Site. Orders must be received before posted cutoff times for same day delivery. Available delivery windows and delivery/membership charges will be shown as you proceed through the ordering process. You can place your order anytime, before your delivery date. You can modify an existing order (including the addition or deletion of items, a change in the time or delivery date, and the cancellation of your order) via the Web (in the "Your Account" section of the Site) up until the posted cutoff time on the day prior to the delivery date. To view delivery and cutoff times visit the “how it works” section of the site. You may cancel orders via the "Your Account" section of the Site or by contacting our Customer Service Department at (914)380-5084 during posted hours. Please see Help section of the site for Customer Service hours. Cancellation of orders after the required cutoff time cannot be accepted. We will attempt to find a delivery option to meet your changed schedule. Unfortunately, we cannot deliver your prepaid dinner the next day.

Price and Availability. At Dinner in Hand we believe in offering our customers the best product at the best price.  Although our goal is to fulfill 100% of each order, given the perishable nature of good, from time to time products may be unavailable due to market conditions beyond our control or to quality that is below our standards. We reserve the right to change select dinner ingredients contained in your order. If we are unable to fulfill your entire order we will make every reasonable effort to contact you prior to delivery. Once you complete checkout, your price is guaranteed.         

Delivery Service. To receive delivery at home, you must be present to receive your order from our driver during your selected delivery window. If you are not at home during your selected delivery window, we will use reasonable efforts to contact you and reschedule delivery for that night. In such case, if we are unable to redeliver the order to you for any reason, the order will be canceled and you will be charged in full. In an effort to meet the committed delivery time for all of our customers, our delivery personnel cannot wait for you. Your order will arrive with a packing slip that will list all of the items you have received and were billed for. If something is missing from your order, please call our Customer Service department at (914)-380-5084 or log on and contact us via our Customer Inquiry e-mail form.

Train Station Delivery. When you registered we ask for the earliest possible train and the latest possible train you usually take. We will be there meeting every train till you arrive to pick up your package. Should your plans change call us at (914)380-5084 and if someone is home we will deliver to your home. This service is available once a month. If you don’t meet us by 9 pm that night and no one is home your order will be cancelled and you will be charged in full.

In the case of inclement weather, or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery dates and times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order the first possible moment the conditions permit. We will never deliver an order without a customer's consent. If your designated delivery location (i.e., street, avenue, etc.) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date.


     Dinner In Hand agents are allowed to accept tips. Customers are under no obligation to tip Drivers but have the option of doing so if exceptional service is provided by the Driver.

Registration and Membership

 

When you first register choosing a membership you can change your mind once you complete your free trial period.  We would like to know your preference at this point so we can prepare.

 

Membership charges will not occur until after your free trail is over and you place your first membership order.  So go ahead and enjoy a fresh home cooked meal tomorrow night!

 

Dinner In Hand Membership Changes

 

Vacation breaks

Please take your vacations and put your Dinner In Hand membership on temporary hold.  If you are going away for a week or more please e-mail us at Customercare@dinnerinhand.com or while you are on the site click on the Contact link within Help and we will extend your membership by the week (s) you will be away.

 

Upgrading or changing membership

You can upgrade or change your membership within the first 15 days by simply paying the difference or in the case of home delivery to train delivery – you will then have a credit with DIH toward your next order.

After 15 days you can change your membership by adding onto your existing membership.

For instance: Your circumstances change and you want to switch to home delivery and you are 1 ½ months into your 3 month train delivery membership – we will be happy to accommodate.  Here is how it works:

 

Signed up for a new 3 month home delivery membership and convert your existing membership to home delivery. The new membership is appended to the current one.  You now have a 4 ½ months left to your membership.

 

If you need to switch to Train delivery from Home Delivery after 1 ½ months of a 3 month membership we are also happy to accommodate. Here is how this works:

 

You signed up for a 3 month train delivery membership and we convert your existing train delivery membership to home delivery.  The new one is appended to the current membership.

You are charged for the renewal now; you have a credit toward your next order. You now have a 4 1/2 month train delivery membership to Dinner In Hand. 

 

Registration Extras

 

Anyone with Food Allergies in your household, let us know what they are.

We want to know for planning purposes.  If enough people have diet requirements, we can and will alter our menu to suit your group.

 

 

Cellphone / Mobile numbers / Handheld devices

 

Plans change - that is why it is important that we have your cell number (s). Also if you carry a handheld with internet/e-mail capability please tell us.  We will keep this information private it will be used solely to contact you if we have a delivery issue to resolve or some part of your order is not available.

 

Access to the Dinner in Hand Service 

    You acknowledge that from time to time the Dinner in Hand Service or this Site may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which Dinner in Hand may undertake from time to time; or (iii) causes beyond the control of Dinner in Hand or which are not reasonably foreseeable by Dinner in Hand.

ID Number and Passwords. Access to the Dinner in Hand Service is accomplished through the use of a user name (e-mail address) and a password that will be issued to you upon registration. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your password and all use or charges incurred from use of the Dinner in Hand Service with your password. You agree to notify Dinner in Hand promptly of any unauthorized use of your password and you will remain liable for any use of the Dinner in Hand Service until you notify Dinner in Hand of the unauthorized use of your password.

Your Account. You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your account and password to access the Dinner in Hand Service. You agree and accept responsibility for keeping all your account information current, including address, payment information, telephone number, e-mail address, and alternate numbers for your order. You can update your information in the Your Account area on our Web site or contact our Customer Service department. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to Dinner in Hand, and accept responsibility for all activities that occur under your account or password and for restricting access to your computer. You will comply with all laws applicable to your activities on the Site and with this Agreement. Dinner in Hand's secure server encrypts your payment information so that it cannot be read as the information travels over the Internet. Once we receive your payment information, it is stored in our secure data center. Dinner in Hand will exercise commercially reasonable efforts to ensure that your payment information remains confidential. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software. Our Site encrypts your credit card prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the Site is viewed using Microsoft's Internet Explorer.


Corrections. If you need to update information previously provided to us, please update your account information by going to my account on the Dinner in Hand Site.

Privacy Policy. Please review our Privacy Policy, which also governs your visit to the Dinner in Hand Site and use of the Dinner in Hand Service, to understand our practices.

Amendment. Dinner in Hand may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective seven days after they are initially posted on our Site. By using this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound. This Agreement was last revised on.